Section 2699(g) caps penalties at fifteen percent for an employer that took all reasonable steps to comply before receiving the notice — or, and this is the clause that gets missed, before receiving a request for records under section 226, 432, or 1198.5 from the employee or the employee’s counsel. Section 2699(h) provides a thirty percent cap for an employer that took all reasonable steps within sixty days after receiving the notice.
As of August 2026, no published appellate decision has interpreted what all reasonable steps requires. That uncertainty cuts in a specific direction: because the standard is undefined, what an employer can produce is the argument. The statutory text and legislative history point at a familiar set of categories — written policies actually distributed, supervisor training with attendance documented, periodic payroll audits with findings and corrections, and a timekeeping system capable of demonstrating compliance rather than merely recording time.
Section 2699(e)(2) qualifies both figures in both directions — a court may award less, and may exceed the limitation where confining the award to it would be unjust, arbitrary and oppressive, or confiscatory — so the caps are the statutory measure rather than a guaranteed ceiling. Taduran v. James R. Glidewell, Dental Ceramics (Cal. Ct.App., June 17, 2026, G064718, as mod. July 1, 2026) confirms that the discretion carries no prescribed method — a court may reduce by percentage, per pay period, or per employee — and reviews the scope of that authority de novo and its exercise for abuse of discretion.
The critical feature of the fifteen percent cap is that it is retrospective. It cannot be assembled after the window closes; it depends entirely on what existed beforehand. The thirty percent cap is the one still available once a notice is in hand, and sixty days is a short period in which to implement anything meaningful — which is why the response to a notice should begin with the cap analysis rather than end with it.
The records-request trigger deserves separate attention, because it moves the deadline earlier than most planning assumes. A demand for personnel records or wage statements is standard plaintiff-side practice before a notice is drafted, and it commonly precedes the notice by months. Under the statute the fifteen percent window closes on the earlier of the two events. The operational consequence is that a records request is not a routine administrative task to be routed to human resources — it is the last moment at which the most valuable cap in the statute is still available, and it should trigger the same internal escalation a notice would. An employer that treats the request as paperwork and starts remediating when the notice arrives has, on the statute’s own terms, done the work on the wrong side of the line.